INTERNATIONAL POLICY
INTERNATIONAL SHIPPING & DELIVERY
We process and dispatch international orders within 3-4 business days. Delivery may take up to 15-20 days, depending on the country and its customs clearance process. All international orders are shipped via Indian Postal Services. Courier rates based on the package weight and destination country are applicable.
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CUSTOMS AND DUTIES
International orders are subject to additional charges, import duties, taxes, or fees determined by the local customs office of the destination country. These charges are to be borne by the customer. Custom policies and import regulations vary from country to country. Customers should check with their local customs office for more information.
Contact us at
+91-9810058219, +91-9871710972 for assistance.
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ORDER CANCELLATION
International orders can be cancelled before they have been shipped by us. We recommend the customers to cancel up to 24 hours of placing the order.
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RETURNS AND REFUND
We take utmost care in packing each and every one of our orders. However, if you receive an incorrect or damaged product, please mail us at rughwanithreadhouse1@gmail.com with images of the incorrect/damaged product.
Step 1: Please self ship the damaged products back to our office address:
2703, 1st Floor, Sadar Thana Road, Sadar Bazaar,, Delhi - 110006, Delhi, India
Mobile: +91-9810058219, +91-9871710972
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Step 2: Once we receive your return order and quality check is done, we will initiate a refund. The amount will be credited to your bank account within 8-10 working days.
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CUSTOMER SUPPORT
We are 100% committed to quality and customer satisfaction. In case you have any concerns regarding the package received, please mail to us at rughwanithreadhouse1@gmail.com and we would be happy to resolve.
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CUSTOMISATION OPTIONS
Customized cords can be made on orders above the length of 1000 meters. Customizations are available in solid colors, multi-colors, cotton, zari threads, and nylon threads, and in all patterns.
PRIVACY POLICY
To read our privacy policy, click here.​
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TERMS & CONDITIONS
To read our privacy policy, click here.​